Fogwalk Support

Location isn't updating / the fog isn't clearing

Check Settings → Privacy & Security → Location Services → Fogwalk is set to “While Using the App” or “Always.” Fogwalk needs at least “While Using” to track a walk, and “Always” if you want a walk to keep recording with your phone locked.

Walks stop when my phone locks

This means location access is set to “While Using the App” rather than “Always.” Change it in Settings → Privacy & Security → Location Services → Fogwalk, then start a new walk.

I signed in on a new phone and my map is empty

Your map restores automatically the first time you sign in on a new device — this can take a few moments after signing in. If it's been longer than that, email us at the address above.

How do I delete my account?

In the app: Profile → Delete Account. This permanently deletes your account, stats, and friends, and can't be undone.

Something else

Email mackjor@gmail.com with what you're seeing (a screenshot helps) and we'll help sort it out.